Privacy Policy
GuestNexus360, Inc. (“GuestNexus360,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information. This Privacy Notice explains how we collect, use, disclose, and safeguard information when you visit our website, use the GuestNexus360 platform, or interact with us.
GuestNexus360 provides an AI-driven hospitality intelligence and engagement platform designed to help hotels and resorts better understand, prioritize, and serve their guests. In many cases, GuestNexus360 processes personal information on behalf of hospitality organizations that use our platform. This Privacy Notice explains how information is handled in both contexts.
Scope of This Privacy Notice
This Privacy Notice applies to:
- Visitors to the GuestNexus360 website
- Individuals who contact GuestNexus360 or request information about our services
- Authorized users of the GuestNexus360 platform
- Personal information processed through the GuestNexus360 platform on behalf of hospitality clients
If you are a guest of a hotel or resort that uses GuestNexus360, the hotel or resort remains responsible for how your information is collected and used. GuestNexus360 processes that information only as a service provider to that organization.
Information We Collect
Information You Provide Directly
We may collect information you voluntarily provide when you:
- Request a product demonstration
- Contact us through our website
- Subscribe to communications or updates
- Register as a platform user
- Communicate with our support or sales teams
This information may include:
- Name
- Email address
- Phone number
- Company name
- Job title
- Account login credentials
- Communication preferences
Information Processed Through the Platform
GuestNexus360 may process guest-related information provided by hospitality organizations that use our platform. This may include:
- Guest name and contact information
- Reservation and stay history
- Guest preferences or interests
- Guest communications and requests
- Survey responses and feedback
- Guest service notes or remarks
- Loyalty or engagement indicators
- Website or booking activity related to the property
GuestNexus360 processes this information solely on behalf of the hospitality property or organization that collected it.
Automatically Collected Information
When users visit our website or access the GuestNexus360 platform, certain information may be collected automatically, including:
- IP address
- Browser and device type
- Operating system
- Pages visited and navigation behavior
- Date and time of visits
- Referring websites
- Platform performance and usage data
This information helps us maintain system performance, security, and usability.
How We Use Information
GuestNexus360 may use collected information to:
- Provide and operate the GuestNexus360 platform
- Deliver analytics, intelligence, and engagement features for hospitality clients
- Improve our services, platform functionality, and user experience
- Respond to inquiries and provide customer support
- Communicate with customers and authorized users
- Send operational notifications and service updates
- Maintain platform security and prevent unauthorized activity
- Analyze platform usage and system performance
When processing guest data on behalf of hospitality clients, GuestNexus360 acts only under the instructions of that client.
Cookies and Tracking Technologies
GuestNexus360 may use cookies and similar technologies to:
- Maintain user sessions and authentication
- Remember user preferences
- Analyze website usage and traffic patterns
- Improve site performance and user experience
Users can manage cookie preferences through their browser settings.
Sharing of Information
GuestNexus360 does not sell personal information.
We may share information with:
Service Providers
We work with trusted third-party vendors who help operate our services, including providers of:
- cloud hosting infrastructure
- analytics and monitoring tools
- communications infrastructure
- customer support tools
These providers are contractually obligated to safeguard the information they process.
Hospitality Clients
Information processed within the GuestNexus360 platform is accessible to the hospitality organization that uses the platform to manage guest relationships and operations.
Legal Requirements
We may disclose information when necessary to:
- comply with applicable laws or legal processes
- respond to lawful requests from authorities
- protect the security and integrity of our systems
- enforce contractual agreements
Data Security
GuestNexus360 implements reasonable technical and organizational safeguards designed to protect personal information, including:
- encrypted data transmission
- secure cloud-based infrastructure
- access controls and authentication procedures
- system monitoring and security practices
Although no system can guarantee absolute security, we continuously work to maintain strong safeguards.
Data Retention
GuestNexus360 retains information only as long as necessary to:
- provide services to our clients
- comply with legal obligations
- resolve disputes
- enforce agreements
Information processed on behalf of hospitality clients is retained according to contractual agreements with those clients.
Privacy Rights
Depending on applicable laws, individuals may have rights regarding their personal information, including the right to:
- request access to personal information
- request correction of inaccurate information
- request deletion of personal information
- restrict certain processing activities
If you are a guest of a hotel or resort using GuestNexus360, please contact the property directly regarding your information, as they control the data collected from guests.
Individuals interacting directly with GuestNexus360 may submit requests using the contact information below.
International Data Transfers
GuestNexus360 may store or process information in jurisdictions different from where users are located. When international transfers occur, we take appropriate measures to protect personal information in accordance with applicable laws.
Children’s Privacy
GuestNexus360 services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
Updates to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, services, or legal requirements. Updated versions will be posted on this page with the revised effective date.
Contact Us
If you have questions about this Privacy Notice or our privacy practices, please contact:
GuestNexus360, Inc.
Email: privacy@guestnexus360.com
Website: www.guestnexus360.com